US Air Force

Improving Internal and External Customer Service

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Many people associate customer service with industries such as banking, food service, retail sales, and other commercial ventures. A greater variety of organizations, however, are adopting customer service concepts in the delivery of their products and services.

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Information-Communications Technology Test Development

Information-Communications Technology Test Development

The Armed Services Vocational Aptitude Battery (ASVAB) has accumulated a wealth of evidence supporting its validity for predicting training and job performance; but, its content was primarily designed a few decades ago. Since then, information and communication technology (ICT) has boomed, and the Armed Services have begun to rely much more heavily on ICT, not only in the day-to-day accomplishment of work but also in military tactics. America's youth have also become more ICT-proficient.

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